Technical Support Analyst

GlobalLogic · Gurgaon, India

Job boardFreshers ₹4.5 – ₹6.5 LPA; 0–1 Year Experience ₹5 – ₹7.5 LPAApply link unavailable

Apply link unavailable

We couldn’t verify a safe apply destination for this listing. Browse similar open roles or get alerts when new ones match.

Browse open roles

Similar open roles

Browse all open roles

Stand out beyond the resume. Get your free PANI score from public GitHub work (~2 min).

From the original post

Looking to start your career with a globally recognized digital engineering company, GlobalLogic is hiring Technical Support Analysts (IRC300573) for its Gurgaon office. This opportunity is ideal for fresh graduates and candidates with up to 1 year of experience who have strong analytical skills, working knowledge of SQL, Python, and Data Visualization, and a passion for solving technical problems. If you’re eager to work on enterprise software products while learning from experienced engineers, this role offers an excellent launchpad for your career in technical support and software engineering. Position: Technical Support Analyst – 24/7 Operations. Job Code: IRC300573. Company: GlobalLogic. Location: Gurgaon, India. Work Mode: On-site. Experience: 0–1 Years. Qualification: Bachelor’s Degree in Computer Science, IT, or related field. Shift: 24×7 Rotational. Employment Type: Full-Time. GlobalLogic, a Hitachi Group Company, is one of the world’s leading digital engineering organizations. The company partners with Fortune 500 businesses to design and develop innovative software products, intelligent platforms, cloud-native applications, AI-powered solutions, and digital transformation services. Operating across multiple countries, GlobalLogic provides engineers with opportunities to work on cutting-edge technologies while collaborating with global teams. The organization is well known for its engineering culture, learning opportunities, and strong emphasis on innovation, making it a preferred employer for software professionals and fresh graduates alike. This role provides an excellent entry point into software engineering and technical support, with daily exposure to SQL, Python, and data analysis, opportunities to perform real-world debugging and root cause analysis, work with international customers and engineering teams, continuous learning through documentation and troubleshooting, and strong career progression toward Software Engineer, Support Engineer, Data Analyst, DevOps, or Cloud Support roles, as well as building communication, analytical, and problem-solving skills valued across the IT industry. Expected salary range: Freshers ₹4.5 – ₹6.5 LPA; 0–1 Year Experience ₹5 – ₹7.5 LPA. GlobalLogic typically follows a structured recruitment process for Technical Support Analyst positions: Resume Screening – Recruiters evaluate academic background, SQL knowledge, Python exposure, communication skills, and technical projects. Online Assessment – Questions cover SQL queries, Python fundamentals, logical reasoning, analytical aptitude, and problem-solving. Technical Interview – Assess SQL joins, aggregations, query optimization; Python basics, debugging, scripting; database concepts; root cause analysis; troubleshooting scenarios; data interpretation; basic networking or application support concepts. Managerial / Behavioral Interview – Topics include customer handling, communication skills, team collaboration, working in rotational shifts, ownership and accountability, and real-life problem-solving examples. HR Discussion – Final discussion on salary, joining timeline, documentation, work shifts, and company policies. Skills required include SQL query writing, database fundamentals, Python programming, data visualization basics, root cause analysis, debugging techniques, technical troubleshooting, analytical thinking, problem solving, incident management, customer support, knowledge base documentation, technical documentation, communication skills, software product support, Linux basics, Git fundamentals, API understanding, Excel data analysis, software development lifecycle, and ITIL awareness. Preparation tips include practicing SQL queries with joins, GROUP BY, subqueries, and aggregate functions; strengthening Python basics such as loops, dictionaries, file handling, exception handling, and debugging scripts; learning how application logs are analyzed and basic troubleshooting methodologies; improving communication by practicing explaining technical issues in simple language; reading about incident management, root cause analysis, and customer support best practices; familiarizing with common software support scenarios involving databases, APIs, and application performance; and preparing examples where you solved technical issues during college projects or internships. Resume tips emphasize highlighting academic projects involving Python, SQL, or data analytics; mentioning debugging, troubleshooting, or application support experience from internships or coursework; including certifications related to Python, SQL, cloud computing, or data analysis; showcasing measurable achievements such as automation scripts, dashboards, or database projects; and adding ATS-friendly keywords like Technical Support, SQL, Python, Data Analysis, Root Cause Analysis, Software Troubleshooting, Incident Management, Database Querying, Debugging, Customer Support, Documentation, and Problem Solving. How to Apply: Visit the GlobalLogic Careers Portal and search for Job Code IRC300573. Update your resume with relevant SQL, Python, troubleshooting, and technical support skills. Mention internships, certifications, academic projects, and analytical achievements. Submit your application before the position closes. Keep your educational documents, ID proof, and resume ready for the recruitment process.