Process Associate

Wipro Limited · Bhubaneswar, Odisha, India

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Job Role: Process Associate Company: Wipro Limited Job Location: Bhubaneswar, Odisha, India Job Type: Full Time Job ID: 192319 Wipro Process Associate Overview Wipro is hiring Process Associates for Claims Processing in Bhubaneswar. The role involves handling client queries via telephone and email, managing transactions as per quality standards, documenting issues, troubleshooting product-related problems and ensuring SLA compliance in a 24/7 offshore support environment. Entry-level process/support role focused on claims processing and customer handling. Open to freshers and experienced candidates from business or any discipline (note: B.Sc IT, MBA, BE are not eligible). Suitable if you have good typing speed, English skills and are ready for 24/7 shifts. Pure technical or coding profiles may not fit. Roles and Responsibilities Support process by managing transactions as per required quality standards Field all incoming help requests from clients via telephone and/or emails in a courteous manner Document all end user identification information, nature of problem and related details Update own availability in the RAVE system to ensure process productivity Record, track and document all queries, problem-solving steps and resolutions Follow standard processes and procedures to resolve client queries as per defined SLAs Access and maintain internal knowledge bases and FAQs for effective problem resolution Identify and learn appropriate product details for better client interaction and troubleshooting Document and analyze call logs to identify trends and prevent future problems Maintain and update self-help documents for customers Identify red flags and escalate serious client issues to Team Leader when needed Provide product support through question diagnosis and step-by-step solutions Assist clients in navigating product menus and understanding features Troubleshoot queries in a user-friendly, courteous and professional manner Accurately process and record all incoming calls and emails using designated tracking software Offer alternative solutions where appropriate to retain clients Follow up with scheduled callbacks to record feedback and ensure SLA compliance Undertake product trainings and self-learning to stay current with features and updates Eligibility Criteria for Wipro Process Associate Must-Have Requirements Fresher or Experienced (Associate level) Under Graduate / Graduate Degree in Business or any discipline Note: B.Sc IT, MBA, BE are not eligible to apply Strong aptitude for learning system software and product specific information Strong analytical skills Good English comprehension skills Ability to multitask with keyboard shortcut skills Good computer typing skills with speed of 30 WPM and 90% accuracy Comfortable working in 24/7 shifts as per business requirement Mandatory skill: Claims Processing Preferred Skills Ability to organize ideas and communicate oral messages effectively Willingness to enroll in product specific and other required trainings Focus on productivity, efficiency and quality compliance Wipro Selection Process 1. Online Application & Resume Shortlisting 2. Communication / Typing / Aptitude Assessment 3. Interview(s) 4. HR Discussion / Offer Get Job Alerts from Meganaukri Receive verified IT job openings, fresher vacancies, internships, and off-campus hiring updates through our official channels. Join WhatsApp Channel: https://www.whatsapp.com/channel/0029Vb7Aot5GJP8AAbFgKH3F Join Telegram Channel: https://telegram.me/meganaukri "Only genuine and verified job updates are shared." How to Apply for Wipro Process Associate Official Apply Link: https://careers.wipro.com/job/Bhubaneswar-Process-Associate-IND-751024/192319-en_US/?utm_source=commonjobs&utm_medium=referral&utm_campaign=job_listing Documents Required: Updated resume highlighting education (non B.Sc IT / MBA / BE), typing speed, English skills, any claims processing or customer support exposure and willingness for 24/7 shifts FAQs for Wipro Process Associate Role Who can apply? Freshers or experienced candidates with Under Graduate/Graduate degree in Business or any discipline (B.Sc IT, MBA, BE not eligible). Strong English, typing (30 WPM / 90% accuracy) and aptitude for process work required. Is this suitable for freshers? Yes. Freshers can apply. Work Mode? Offshore support role based in Bhubaneswar. Must be comfortable with 24/7 shifts as per business needs. Core Focus? Claims processing support – handling client queries via phone/email, documentation, troubleshooting, SLA adherence and process quality. About Wipro Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps customers, colleagues and communities thrive. Last Updated August 2026 | Job verified and active