Operations Coordinator

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Plan, coordinate, and execute end-to-end operational workflows, including scheduling, logistics, content creation, and participant communication. Design and develop visually appealing presentations and materials using Canva or similar tools. Use Google Sheets to manage schedules, track participation, monitor performance, and generate insights for operational improvements. Collaborate with cross-functional teams (marketing, sales, content) to ensure operations align with business objectives. Manage webinar platforms, including technical setups, live broadcasting, recording, and post-event analysis. Handle customer support inquiries across channels (email, chat, phone), ensuring timely resolution of issues. Monitor performance metrics and analyze data to optimize strategies and enhance efficiency. Stay updated with industry trends and best practices to ensure innovative and effective operations. Responsibilities: Plan, coordinate, and execute end-to-end operational workflows, including scheduling, logistics, content creation, and participant communication. Design and develop visually appealing presentations and materials using Canva or similar tools. Use Google Sheets to manage schedules, track participation, monitor performance, and generate insights for operational improvements. Collaborate with cross-functional teams (marketing, sales, content) to ensure operations align with business objectives. Manage webinar platforms, including technical setups, live broadcasting, recording, and post-event analysis. Handle customer support inquiries across channels (email, chat, phone), ensuring timely resolution of issues. Monitor performance metrics and analyze data to optimize strategies and enhance efficiency. Stay updated with industry trends and best practices to ensure innovative and effective operations. Requirements: Proven experience in conducting or managing webinars, customer support operations, or other workflows, with a solid understanding of coordination processes. Proficiency in creating engaging presentations on Canva or similar design platforms. Excellent written and verbal communication skills to effectively manage operations, customer queries, and stakeholder engagement. Proficiency in webinar platforms like Zoom Webinars, GoToWebinar, WebEx, or similar tools. Understanding of webinar technology, including audio/video setups, live streaming, and troubleshooting. Experience in handling customer queries via email, chat, or phone. Ability to resolve issues effectively and maintain a high level of customer satisfaction. Required Skills: Canva, Google Sheets, Webinar Management, Zoom Webinars, GoToWebinar, WebEx, Customer Support, Communication, Operations Management, Data Analysis, Presentation Design