Operations Associate - Level 1 Technical Support
Accenture · Chennai
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From the original post
Accenture is looking for freshers to join their team in Chennai as an Operations Associate. Accenture is a global professional services company specializing in information technology services and management consulting. The role involves providing Level 1 (L1) Technical Support through the IT Service Desk, assisting users in troubleshooting and resolving technical issues efficiently, logging and documenting client interactions, issues, and resolutions in the ITSM tool, and collaborating with team members to improve service delivery and enhance overall client experience. Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and document client interactions, issues, and resolutions in the ITSM tool. Collaborate with team members to improve service delivery and enhance overall client experience. Requirements: Proficiency in Service Desk Management. Solid understanding of incident management processes. Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems. Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting. Understanding of Service Level Agreements (SLAs) and ticket lifecycle. Required Skills: Service Desk Management, Incident Management, ITSM Tools, ServiceNow, BMC Remedy, Microsoft 365, MS Office Suite, Active Directory, Hardware Troubleshooting, Software Troubleshooting, SLA Management, Ticket Lifecycle, Communication, Problem Solving, Customer Service