Customer Success Operations Lead

Join Ashby as Customer Success Operations Lead. Drive strategy and optimize customer journey in a fast-paced SaaS environment. Key responsibilities include operationalizing CS strategy, analyzing business dynamics, optimizing customer journey, supporting strategic planning, driving process improvements, optimizing CS systems, collaboration across functions, and leading change management. Essential qualifications include self-starter mentality, SaaS financial literacy, strategic mindset, attention to detail, SaaS experience, CRM proficiency, autonomy, and communication skills. Potential misfits: unwilling to balance strategy and execution, prefer structured assignments, or lack cross-functional collaboration. Application process includes recruiter screening, hiring manager interview, challenge interview, and virtual onsite interview. Benefits: 10-year stock option window, unlimited PTO, fully paid family leave, equipment budget, education budget, health insurance. About Ashby: Enterprise software for hiring enhancement, backed by Y Combinator, customers include Snowflake and OpenAI.