Customer Service Representative
Cognizant · Indore, Madhya Pradesh
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Handling customer queries via phone, email, and chat with professionalism. Resolving concerns via SOPs, recording interactions, and escalating complex issues. Responsibilities: Responding to customer inquiries, resolving issues, documenting interactions, escalating complex cases, coordinating with teams, and maintaining service metrics. Requirements: Diploma or degree in any discipline; strong communication skills and customer interaction experience. Required Skills: Customer Service, Communication, Problem-Solving, English Proficiency, Telecommunications, HTS