Customer Service Agent

Overview OnlineJobs.PH is seeking a Customer Service Agent to join their team as they support customers in a remote environment. The position offers a chance to be part of a fast-growing eCommerce brand based in Australia, specifically in Byron Bay. Seed & Sprout, the employer, is known for creating stylish and planet-friendly products that advocate for sustainable living. As the company gears up for its growth plans in 2026, they aim to foster a supportive and collaborative remote team culture. Job Responsibilities The main responsibilities of the Customer Service Agent include: Responding to customer inquiries promptly and professionally through various channels like email, chat, and social media. Utilizing Gorgias for managing customer conversations effectively and guiding customers through their queries. Processing returns, refunds, and order amendments using significant platforms such as Shopify and Loop. Escalating issues when necessary and maintaining clear communication through ticket notes. Actively participating in team-oriented tasks including training, quality assurance, and meetings to ensure alignment with the company's objectives. Meeting daily productivity and quality standards ensures that customers receive a consistent and satisfying experience. Required Skills Candidates are expected to meet certain qualifications to be considered for the Customer Service Agent role. These include: 1-3 years of eCommerce customer service experience is preferred. Proficiency in written English with strong professional communication skills is essential. This ensures effective interaction with customers, helping to distill their concerns and provide meaningful solutions. Familiarity with tools like Shopify, Gorgias, Cin7, and Loop, or similar applications, is needed to facilitate seamless service delivery. Reliability, attention to detail, and excellent time management skills are crucial, allowing for quick and accurate responses to customer inquiries and issues. Bonus Qualifications While not mandatory, candidates with the following experiences will have an advantage: Experience handling multi-channel support or proficiency working with returns platforms, indicating a well-rounded capability in customer service environments. Work Hours and Location The role is a full-time position, requiring work five days a week, which may include occasional weekends. The working hours align with Sydney hours (AEST). Despite requiring availability during these hours, the position offers the flexibility of being completely remote, allowing employees to work from their preferred locations. Company Benefits Joining OnlineJobs.PH as a Customer Service Agent provides multiple benefits including: Becoming part of an established remote team that promotes an open and supportive culture. The opportunity to contribute to a beloved brand while being involved in significant company growth. Engaging in a workplace where your contributions are valued, fostering a strong sense of community and team collaboration. Why Join Us? OnlineJobs.PH represents more than just a job; it embodies the pursuit of a meaningful career within a thriving brand that aims to simplify and enable sustainable living for customers. With the company predicting rapid growth in the upcoming years, employees can expect not only stability but also ample opportunities for personal and professional growth as well. If you're eager to engage with customers passionately and contribute to a sustainable brand while embracing remote work, this role offers an exciting opportunity to grow alongside Seed & Sprout as they pave the way for their expansion journey.