# UK BPO Team Lead at ViswaVardhan Vyapara

Canonical: https://panihq.com/jobs/uk-bpo-team-lead-at-viswavardhan-vyapara-anantapuramu-andhra-pradesh-58215

UK BPO Team Lead is an open role at ViswaVardhan Vyapara (Anantapuramu, Andhra Pradesh). PANI surfaced this listing from Job board. PANI does not take the application. You apply at the employer or the original poster.

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## From the original post

## UK BPO Team Lead
Company: ViswaVardhan Vyapara
Location: Anantapuramu, Andhra Pradesh
Type: Full-time

Lead and coach a team of UK BPO process executives. You will own shift-level performance — monitoring calls, running briefings, handling escalations, and reporting metrics to operations leadership.

This role is for experienced BPO professionals who can keep a team motivated, maintain quality under pressure, and communicate clearly with both agents and client stakeholders.

Responsibilities:
- Lead daily briefings, shift huddles, and one-on-one coaching sessions
- Monitor live calls and conduct quality audits against client scorecards
- Handle escalations and complex customer issues
- Track team KPIs — attendance, productivity, quality, and adherence
- Prepare daily and weekly reports for operations and client review

Requirements:
- Minimum 2 years of BPO experience with at least 1 year in a team lead role
- Strong spoken English; experience with UK processes preferred
- Proven ability to manage teams of 8–15 agents
- Comfort with Excel/Google Sheets for reporting and trackers
- Calm under pressure; able to give constructive feedback

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Source: PANI · https://panihq.com/jobs/uk-bpo-team-lead-at-viswavardhan-vyapara-anantapuramu-andhra-pradesh-58215