# Process Associate at Wipro Limited

Canonical: https://panihq.com/jobs/process-associate-at-wipro-limited-bhubaneswar-odisha-india-1ccc9

Process Associate is an open role at Wipro Limited (Bhubaneswar, Odisha, India). PANI surfaced this listing from a Job board post by Kunal Bagde. PANI does not take the application. You apply at the employer or the original poster.

## How to apply
- PANI is not the employer. Use Apply on this page. That sends you to the employer site, an email draft, or the original social post.
- Link apply: the Apply button opens the employer careers page or official listing. Follow the instructions on that page.

## From the original post

Job Role: Process Associate
Company: Wipro Limited
Job Location: Bhubaneswar, Odisha, India
Job Type: Full Time
Job ID: 192319
Wipro Process Associate Overview
Wipro is hiring Process Associates for Claims Processing in Bhubaneswar. The role involves handling client queries via telephone and email, managing transactions as per quality standards, documenting issues, troubleshooting product-related problems and ensuring SLA compliance in a 24/7 offshore support environment.
Entry-level process/support role focused on claims processing and customer handling. Open to freshers and experienced candidates from business or any discipline (note: B.Sc IT, MBA, BE are not eligible). Suitable if you have good typing speed, English skills and are ready for 24/7 shifts. Pure technical or coding profiles may not fit.
Roles and Responsibilities
Support process by managing transactions as per required quality standards
Field all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all end user identification information, nature of problem and related details
Update own availability in the RAVE system to ensure process productivity
Record, track and document all queries, problem-solving steps and resolutions
Follow standard processes and procedures to resolve client queries as per defined SLAs
Access and maintain internal knowledge bases and FAQs for effective problem resolution
Identify and learn appropriate product details for better client interaction and troubleshooting
Document and analyze call logs to identify trends and prevent future problems
Maintain and update self-help documents for customers
Identify red flags and escalate serious client issues to Team Leader when needed
Provide product support through question diagnosis and step-by-step solutions
Assist clients in navigating product menus and understanding features
Troubleshoot queries in a user-friendly, courteous and professional manner
Accurately process and record all incoming calls and emails using designated tracking software
Offer alternative solutions where appropriate to retain clients
Follow up with scheduled callbacks to record feedback and ensure SLA compliance
Undertake product trainings and self-learning to stay current with features and updates
Eligibility Criteria for Wipro Process Associate
Must-Have Requirements
Fresher or Experienced (Associate level)
Under Graduate / Graduate Degree in Business or any discipline
Note: B.Sc IT, MBA, BE are not eligible to apply
Strong aptitude for learning system software and product specific information
Strong analytical skills
Good English comprehension skills
Ability to multitask with keyboard shortcut skills
Good computer typing skills with speed of 30 WPM and 90% accuracy
Comfortable working in 24/7 shifts as per business requirement
Mandatory skill: Claims Processing
Preferred Skills
Ability to organize ideas and communicate oral messages effectively
Willingness to enroll in product specific and other required trainings
Focus on productivity, efficiency and quality compliance
Wipro Selection Process
1. Online Application & Resume Shortlisting
2. Communication / Typing / Aptitude Assessment
3. Interview(s)
4. HR Discussion / Offer
Get Job Alerts from Meganaukri
Receive verified IT job openings, fresher vacancies, internships, and off-campus hiring updates through our official channels.
Join
WhatsApp Channel: https://www.whatsapp.com/channel/0029Vb7Aot5GJP8AAbFgKH3F
Join
Telegram Channel: https://telegram.me/meganaukri
"Only genuine and verified job updates are shared."
How to Apply for Wipro Process Associate
Official
Apply Link:
https://careers.wipro.com/job/Bhubaneswar-Process-Associate-IND-751024/192319-en_US/?utm_source=commonjobs&utm_medium=referral&utm_campaign=job_listing
Documents Required: Updated resume highlighting education (non B.Sc IT / MBA / BE), typing speed, English skills, any claims processing or customer support exposure and willingness for 24/7 shifts
FAQs for Wipro Process Associate Role
Who can apply? Freshers or experienced candidates with Under Graduate/Graduate degree in Business or any discipline (B.Sc IT, MBA, BE not eligible). Strong English, typing (30 WPM / 90% accuracy) and aptitude for process work required.
Is this suitable for freshers? Yes. Freshers can apply.
Work Mode? Offshore support role based in Bhubaneswar. Must be comfortable with 24/7 shifts as per business needs.
Core Focus? Claims processing support – handling client queries via phone/email, documentation, troubleshooting, SLA adherence and process quality.
About Wipro
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps customers, colleagues and communities thrive.
Last Updated August 2026 | Job verified and active

---

Source: PANI · https://panihq.com/jobs/process-associate-at-wipro-limited-bhubaneswar-odisha-india-1ccc9