Role : IT Operations Lead
Location : Gurgaon
Experience : 5+ yrs
Working Days : 5 days, WFO
Findoc a leading stock broking firm, is seeking a seasoned Head of IT Operations to steer our IT infrastructure and operational strategies into the future. The successful candidate will be at the forefront of Infrastructure Procurement, Infrastructure Management, Lease Line Management, Retail Trading Apps development and management, Cloud Management, Server Management, and Client Servicing. Your role is pivotal in resolving client issues swiftly and maintaining the highest level of client satisfaction.
Key Responsibilities:
1. Infrastructure Procurement and Management:
Procure, maintain, and manage IT infrastructure ensuring optimal performance and security. Forecast and manage budget requirements for procurement of hardware, software, and IT services.
2. Lease Line Management
Oversee and manage lease line agreements, ensuring uninterrupted and high-speed connectivity. Evaluate and negotiate contracts with service providers to ensure cost-efficiency and reliability.
3. Retail Trading Apps Management:
Oversee the development, deployment, and continuous improvement of retail trading applications. Ensure seamless integration of trading apps with existing systems and compliance with regulatory standards.
4. Cloud and Server Management:
Oversee the management and maintenance of cloud services and server infrastructures. Ensure data integrity, security, and availability across cloud and server platforms.
5. Client Servicing and Issue Resolution:
Lead the client servicing team in resolving client issues promptly and maintaining high client satisfaction.
Establish a robust issue resolution process, ensuring timely resolution and minimal disruption. 6. Operational Efficiency and Compliance:
Continuously monitor, evaluate and improve operational processes to enhance efficiency and compliance with industry regulations.
Stay abreast of technological advancements and regulatory changes relevant to the stock broking industry.
7. Cost Optimization:
Identify and implement cost-saving measures in IT operations without compromising on quality and security.
Analyse and optimize vendor contracts and IT service agreements for cost-effectiveness. 8. Firewall Management:
Manage and maintain firewall configurations to ensure the security and integrity of the organization’s network.
Monitor firewall performance and respond to security incidents as needed.
9. Team Leadership and Development:
Lead, mentor, and develop the IT operations team, fostering a culture of excellence, collaboration, and continuous learning.
Evaluate team performance and provide regular feedback, training, and development opportunities.
Qualifications:
*Bachelor’s degree in information technology, Computer Science or related field (Master’s preferred).
*Minimum of 5-6 years of experience in IT operations with at least 5 years in a leadership role, preferably within the financial or stock broking sector.
*Proficient in modern IT infrastructure, cloud services, and retail trading applications. *Strong understanding of IT operations’ best practices, industry regulations, and emerging technologies.
*Exceptional leadership, communication, and interpersonal skills.
